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# Support | Nexus Exchange

Get help with the Nexus Exchange: venue status, documentation, the API reference and the support email address.

TESTNET

[Trade](/trade)[Portfolio](/portfolio)[Seasons](/seasons)

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## Support

Where to look first, and how to reach a person when a page doesn't have the answer.

[Email support](mailto:support@nexus.xyz)[Venue status](https://status.nexus.xyz/)

### Start here

[Venue status Live status for the Exchange, from our own monitoring.](https://status.nexus.xyz/)[Documentation How the Exchange works: markets, margin, order types and settlement.](https://docs.nexus.xyz)[API reference The REST and streaming APIs this terminal is built on.](https://docs.nexus.xyz/api-reference)[Email support For anything the pages above don't answer. Include the BUILD ID from the status bar.](mailto:support@nexus.xyz)

### What to include when you write

Tell us these four things. They're all on your screen, and they're enough for us to find what happened.

- 1 The market
- 2 The date and time, with your time zone
- 3 What you clicked or submitted
- 4 What happened, and what you expected instead

If the status bar or navigation drawer shows a BUILD ID, add it too. It tells us which version of the site you were on. It helps, but it's optional.

The Exchange is a public testnet. Balances are test USDX with no real-world value, so no real money is ever at stake.

#### Inside the terminal

Opening this page closes the terminal and everything you had open. While you're trading, use the Support button instead. It shows these same links right where you are. You'll find it in the status bar on desktop, the More menu on tablet and the navigation drawer on phone.

#### Other routes

General and press questions, our postal address and the developer channels are on the [Contact](/contact) page. All our published policies are listed under [Legal & Privacy](/about/legal).

TESTNET RTT — BUILD 169b37f VER 1.2.0

/ Shortcuts Support [Releases](/releases)[Status](https://status.nexus.xyz/)[Docs](https://docs.nexus.xyz)[Terms](https://docs.nexus.xyz/legal-and-disclaimers/terms-of-use)[Privacy](https://docs.nexus.xyz/legal-and-disclaimers/privacy-policy)

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